Terms & Conditions

These App Terms & Studio Guidelines apply whenever you use Love Lane Wellbeing Studio, whether you’re visiting our studio, using our website, or accessing our mobile app. By creating an account, making a booking or attending one of our classes, events or courses, you agree to these terms.

Our aim is to provide a welcoming, inclusive and respectful environment where everyone can enjoy movement, relaxation and wellbeing safely.

Booking Classes & Services

  • All classes, memberships, class packs, events and courses must be paid for in advance.
  • Bookings can be made through our mobile app or website.
  • Please arrive at least 10 minutes before your class.
  • All visitors must check in at Reception or using the self-check-in kiosk when they arrive.

Late arrivals may not be admitted once a class has started. Entry is always at the instructor’s discretion to ensure the safety and experience of everyone attending. If entry is refused due to late arrival, the booking will not be refunded.

Cancellations & Credits

We understand that plans change.

  • Classes can be cancelled up to 24 hours before the scheduled start time.
  • Cancellations made with at least 24 hours’ notice will receive a booking credit valid for 30 days.
  • Cancellations made with less than 24 hours’ notice are non-refundable and no credit will be issued.
  • If Love Lane Wellbeing Studio cancels a class, your account will automatically be credited.

Memberships, Class Packs & Courses

  • Memberships, class packs, bookings, courses and events are personal to you and cannot be transferred or shared.
  • Class packs must be used within their stated validity period. Any unused classes expire automatically at the end of that period.
    Memberships may be paused by the member using the app, subject to the membership terms in place at the time.
  • Event and course bookings are secured with a non-refundable deposit, with the remaining balance payable before attendance.

Hot Classes

Some of our classes take place in heated studios reaching approximately 40–45°C, while others are warm or unheated.

If you are unsure whether a heated class is suitable for you, please speak to a member of our team before booking.

For all hot classes:

  • A towel that fully covers your yoga mat is required.
  • You are welcome to bring your own towel or hire one from Reception for £1.
  • For hygiene reasons, we reserve the right to refuse participation if you do not have a suitable towel.
  • If entry is refused for this reason, your class booking will not be refunded.

Please ensure you stay well hydrated before, during and after your class. Drinking water is available to purchase at Reception.

Your Health & Safety

Your wellbeing is our priority.

Before participating, please tell your instructor about any injuries, medical conditions, pregnancy or anything else that may affect your ability to take part safely.

Our instructors may refuse participation if they believe it would be unsafe for you or others.

Our classes are designed to be inclusive and suitable for a wide range of abilities. If you have a disability or require adjustments, please let us know before class so we can support you wherever possible.

A first aid kit is available at Reception.

Studio Etiquette

To help everyone enjoy their experience, we ask that you:

  • Treat staff, instructors, facilitators and fellow members with kindness and respect.
  • Remove outdoor shoes before entering the studio.
  • Clean your mat after class using the cleaning products provided.
  • Keep mobile phones on silent.
  • Respect the privacy of others when taking photographs or videos. Many people attend for personal wellbeing and may not wish to be photographed or recorded.

Changing rooms and our lounge/chill-out areas are available for members to enjoy before and after classes.

Yoga mats and props are provided, although you are very welcome to bring your own equipment if preferred.

Personal Belongings

Please take care of your personal belongings. Items brought into the studio remain your responsibility, and Love Lane Wellbeing Studio cannot accept liability for loss, theft or damage unless required by law.

Code of Conduct

We are committed to maintaining a safe and welcoming environment for everyone.

Bullying, abusive, intimidating, discriminatory, disruptive or disrespectful behaviour towards staff, instructors or other members will not be tolerated.

We reserve the right to refuse entry or ask any individual to leave the premises if their behaviour compromises the safety, wellbeing or enjoyment of others.

Age Requirements

Our regular classes are for those aged 16 years and over.

From time to time we may offer children’s or teen classes. These sessions must be booked by a parent or legal guardian, and any additional requirements for those sessions will be communicated separately.

Changes to Our Timetable

From time to time we may amend our class timetable, instructors, opening hours or services. We will always aim to provide as much notice as possible, although changes may occasionally be necessary at short notice.

Communication

By creating an account with us, you agree to receive important service communications relating to your bookings, memberships and account. Marketing communications will only be sent where you have chosen to receive them, and you can update your preferences at any time.

Using Our App

Please keep your login details secure and ensure the information on your account is accurate and up to date.

You must not misuse the app, attempt to gain unauthorised access, interfere with its operation or use it for fraudulent purposes.

General

Smoking, vaping and the use of e-cigarettes are not permitted anywhere on our premises.

Love Lane Wellbeing Studio reserves the right to update these guidelines from time to time. The latest version will always be available through our website and mobile app.

Thank you for helping us create a welcoming, respectful and supportive space for everyone. We look forward to seeing you in the studio.